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Ticket refunds and changes

Need to cancel your trip or change your travel date? Check your ticket refund or change conditions in your email booking confirmation. These conditions permitting, you can easily cancel or change your tickets by calling the SNCB Europe Contact Centre or online via a MyTrain account (see below).

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Our staff are at your service

Tel: 0900 552 0900 (30p/min)

Or tel: 0032 (0)70 79 79 88 from outside the UK (international rate €0.30/min)

Opening hours

Monday to Friday

7.00am - 7.00pm (UK time)

Saturday, Sunday, Belgian public holidays

8.00am - 3.30pm (UK time)

site MyTrain: sign in or register


• Save your travel preferences
• Manage your personal details
• Check your previous bookings
• Cancel bookings online

> Register
> Log in to MyTrain



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* Unless expressly stated otherwise, all fares quoted are per person, based on a return journey in 2nd Class and subject to availability. Euro prices are the only valid prices on this website and you will be charged in Euros at the payment stage. Pound sterling prices are indicative only and are provided solely for your convenience and guidance.
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